At the moment we operate a closed studio, juggling a business around 3 little Cuddlebums means that we can’t always guarantee our opening days/hours will be the same every week.
Below you will find a selection of frequently asked questions with regards to our products and services.
If your question is not listed here please contact us, we will be happy to help you.
DO YOU ACCEPT WHOLESALE ORDERS?
Yes! Please contact jodi.rooke@cuddlebums.co.uk for more information about our wholesale terms and conditions.
DO YOU ACCEPT CUSTOM ORDERS?
Not at the moment, but we do update the shop regularly with our full colourway range on a variety of bases.
HOW CAN I PAY?
All payments are processed via paypal, keeping your important personal information as secure as possible. If you don’t have a paypal account it does give you the option of using a debit or credit card to complete your transaction.
CAN I RETURN MY GOODS?
Yes, goods can be returned in their original state and packing within 14 days of you receiving your goods. Please do get in touch if you would like to return an item so we can send you a returns slip to print out and include in the parcel. It’s also important you acquire proof of postage when returning items.
WHERE ARE MY ITEMS?
As with anything, sometimes items can be delayed or even lost. If your items do not arrive within a week of you receiving the dispatch notification, please get in touch and we can see why.
WHAT ARE YOUR SHIPPING COSTS?
We charge flat rate shipping costs which are £3.50 for UK and £5.50 for international orders, these rates apply regardless of how much you order.
